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DBC Marketing's Support Resources and Products!
Leadership Development Programs We Offer
Contact us Regarding Program Facilitation or Additional Programs
Encourage the Heart
Based on Kouzes and Posner's groundbreaking leadership model? The Five Practices of Exemplary Leadership?? Encouraging the Heart delves deep into one of the most difficult practices. While many people assume that money is a key motivator, Kouzes and Posner clearly show that personal, heart-felt appreciation is the ultimate incentive. The DVD is filled with examples of managers helping others believe in themselves, celebrate their uniqueness, and discover their own value. You’ll visit a Massachusetts-based software company, The MathWorks; Michigan-based natural gas and electric utility company, Consumers Energy; a nonprofit agency in Silicon Valley, Sunnyvale Community Services; and New Jersey-based Honeywell Commercial Aviation to see the power of encouragement in action.
The ETH Workbook
Employees can become exhausted, frustrated, and sometimes entirely disenchanted–and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts and minds of their employees. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example.
The ETH Leadership Manual
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Package includes ETH Workbook, Leadership Manual and a 20 minute DVD.
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Emotional Intelligence Skills Assessment EISA Deluxe Set
Emotional Intelligence Skills Assessment (EISA) Deluxe Set offers a complete package for conducting a dynamic workshop and assessment designed to introduce EI into any organization—no matter how large or small.
Developed in partnership with Multi-Health Systems Inc. (the same company that brought you the EQ-i®,) EISA provides the materials and strategies facilitators need to measure and increase intra- and interpersonal awareness throughout an organization. Built on a proven, scientifically verified framework, the instrument is easy to administer and score, and requires no professional certification.
The package contains:
- A facilitator’s guide complete with a flash drive of PowerPoint slides for use in the workshop, agendas, scripts, and sample invitation letters
- A copy of the EQ Edge: Emotional Intelligence and Your Success by Steven Stein
- A sample Participant Workbook
Your Personal Guide to Understanding and Increasing Your Emotional Intelligence
This hands-on workbook is your companion to the dynamic Emotional Intelligence Skills Assessment (EISA) workshop in which you will be given the opportunity to measure your skills in five key areas—Perceiving, Managing, Decision Making, Achieving, and Influencing. These are the key areas that most influence personal performance.
Once you have completed the 50-item self and 360° assessments, the EISA workbook will help you better understand how emotional and social skills impact your performance and how you can strengthen your effectiveness by using these skills successfully. The EISA participant workbook will also help you:
- Discover the major components of emotional intelligence
- Recognize the behaviors and characteristics of an emotionally intelligent person
- Identify areas where you can apply emotional intelligence
- Evaluate your own emotional strengths and opportunities for growth
- Generate action steps for improving your emotional and social abilities that will lead to success
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The Leadership Challenge
The Leadership Challenge Workshop
The Leadership Challenge® Workshop is a unique, intensive, and highly interactive program that consistently receives rave reviews from attendees. It has served as a catalyst for profound leadership transformations in organizations of all sizes and in all industries. Participants experience and apply The Five Practices leadership model through video cases, workbook exercises, group problem-solving tasks, lectures, and outdoor action learning. Quite often we hear workshop attendees describe how The Leadership Challenge is more than a training event. In many cases they talk about how it changed their lives. It's a bold statement, we know, but we've watched it happen time after time, leader after leader.
Workshop Design Principles
"Leadership development is self-development" is the first of several principles that shape the design and delivery of The Leadership Challenge® Workshop. In the design of leadership development programs, we believe that principles come before prescriptions. So before we talk about some of the practical details of the workshop, let's take a look at a few other basic concepts that inform the architecture of the program. Regardless of content, learning activity, or setting, here are a few important principles that help to shape all our designs:
Leadership is Everyone's Business
Throughout our book, The Leadership Challenge (3rd ed.), we tell stories of ordinary people who've gotten extraordinary things done. We talk about men and women, young and old, from a variety of organizations, public and private, government and third sector, high-tech and low-tech, small and large, schools and professional services. Chances are you haven't heard of most of them. They're not famous people or mega-stars. They're people who might live next door or work in the next cubicle. They're people just like you. We focus on leaders like this because we firmly believe that leadership is about relationships, credibility, and what people do.
Leadership is a Relationship
Leadership is a relationship between those who aspire to lead and those who chose to follow. Sometimes the relationship is one-to-many. Sometimes it's one-to-one. But regardless of whether the number is one or one thousand, leadership is a relationship.
Leadership is Learned
It's nonsense to assume that leadership is genetic. There's no hard evidence to support that assumption, and worse, it dooms every one of us to accept our limitations as our destiny.
The truth is that leadership is an observable set of skills and abilities that is useful whether one is in the executive suite or on the front line, on Wall Street or Main Street. And any skill can be strengthened, honed, and enhanced if we have the motivation and desire, the practice and feedback, the role models and coaching, and the support and recognition.
Leaders Make a Difference
In our classes and workshops we ask people to share a story about a Personal-Best Leadership Experience—a time when they set their own individual standard of excellence. From this exercise we hope they'll discover for themselves the practices of exemplary leadership. We have another objective as well—we want them to discover the power that lies within each one of us to make a difference.
Benefits and Outcomes
If people are to become leaders, they must believe that they can be a positive force in the world. But some management scholars claim that leaders have little impact on organizations, that other forces—internal or external to the organization—are the determinants of success. Our evidence strongly demonstrates quite the contrary. Managers, individual contributors, volunteers, pastors, government administrators, teachers, school principals, students, and other leaders who use The Five Practices of Exemplary Leadership® more frequently are seen by others as better leaders. For example:
They're more effective in meeting job-related demands.
They're more successful in representing their units to upper management.
They create higher-performing teams.
They foster renewed loyalty and commitment.
They increase motivational levels and willingness to work hard.
They promote higher levels of involvement in schools.
They enlarge the size of their congregations.
They raise more money and expand gift-giving levels.
They extend the range of their agency's services.
They reduce absenteeism, turnover, and dropout rates.
They possess high degrees of personal credibility. |


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Team Emotional and Social Intelligence
Research has shown leaders with strong emotional intelligence skills have better success in getting their employees to perform at high levels. Does your management group exhibit the necessary emotional intelligence and people skills to maximize performance? Here is an excellent program titled "Team Emotional and Social Intelligence" by Marcia Hughes and James Terrel that will help your management group develop the commitment, loyalty and spirit necessary to drive high performance.
Team Emotional and Social Intelligence (TESI® Short) Facilitator's Guide Set
The Facilitator Guide is written for the internal training professional, and external consultant and coach who works with teams. The guide provides everything required to run a training session on team performance and behaviors. Both versions of the workshop begin with a discussion on the team's Emotional Intelligence rating (as determined by the Emotionally Intelligent Team Inventory) and includes additional activities that explore strategies for improvement. Master the seven key principles (team identity, positive mood, conflict resolution, stress tolerance, communication, emotional awareness and motivation) of emotional and social intelligence within your company.
Team Emotional and Social Intelligence (TESI® Short)
This ten-minute assessment is the starting point for understanding a team's Emotional Intelligence. Each individual in the team completes and scores the assessment, and the results are then aggregated to arrive at a team rating. The assessment measures seven dimensions of team behavior and performance: tolerance, self awareness, empathy, strategic communication, conflict resolution/anger management, trust, and optimism and fun.
Intelligence (TESI® Short) Participant Workbook
The Team Emotional and Social Intelligence, Participant Workbook offers a unique set of tools for determining and developing your team’s emotional effectiveness in the seven dimensions that are a prerequisite for high performance. This work book is designed to inform you on the most current information on emotional and social intelligence research. This workbook gives your team members the ability to rate your team’s performance. Once you assess your team, you can draw on the skills that will help your team to success.
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"Power of Acknowledgement" Webinars and Books
About the Program
Effective leaders make a difference by finding ways to sustain people’s level of commitment and support especially in the difficult periods all organizations experience at one time or another. Sustaining momentum is a key leadership domain. Typically people cannot sustain their levels of commitment to, and engagement in, organizational purpose and goals on their own. This non-engagement results in poor performance, limited productivity, and an erosion of the bottom line. People need consistent affirmation of their value and contribution to the organization in order to know that their efforts are appreciated. This can be accomplished through acknowledgment.
Leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic, heartfelt manner. Leaders who model true acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization.
This program is highly interactive and includes a Leadership Acknowledgment Self-Assessment™, case studies, role playing, and a personal leadership action plan. Participants will receive The Power of Acknowledgment by Judith W. Umlas and a workbook.
Who Should Attend
· Senior and mid-level managers who want to improve their leadership skills by using acknowledgment to enhance their interpersonal and communication capabilities
· New managers who are being prepared for higher levels of leadership
· Anyone with hands-on supervisory or managerial experience and responsibility
· Anyone with a current or impending role as an organizational change agent
· Anyone who is aspiring to be a candidate for a leadership position
Performance Focus
· Linking effective leadership and business sustainability
· Strengthening interpersonal relationships
· Motivating teams and corporate stakeholders
· Developing personal leadership capabilities
· Assessing and developing personal Acknowledgment skills
What You Will Learn
The workshop is designed to assist the participant in accomplishing these objectives
· Understanding the need for Acknowledgment to create a culture of appreciation in the organization and on teams
· Defining Acknowledgment and understanding its benefits
· Overcoming the barriers to using Acknowledgment
· Demonstrating the language and subtleties of authentic and heartfelt acknowledgment behavior
· Describing the principles of acknowledgment in the context of your personal leadership style
· Describing how to coach teams, managers, and other corporate stakeholders in using the power of acknowledgment to produce breakthrough results
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Leading Through Transition
Change and transition are no longer periodic events. Today, they are the ongoing and natural state of most organizations. And while many leaders have become skilled at effecting and responding to structural side of change: creating a vision, reorganizing, restructuring, and so on, it’s rare that they fully grasp or focus on the human side of change: grieving, letting go, building hope, and learning. This workshop helps leaders understand the need to balance the dynamic tension between seemingly paradoxical leadership attributes such as being tough while simultaneously expressing appropriate empathy, catalyzing change while facilitating emotional transition, and having a sense of urgency while being realistically patient. It provides sound research, solid frameworks, and practical resources to help participants assess both individual and organizational patterns of leadership behavior in the face of change, which in turn allows leaders to evaluate what’s working, what’s not working, and what’s missing. Leaders who complete the program will be able to more clearly assess their impact and learn how to meet the demands of both managing the business and leading their people
Facilitators Guide
This comprehensive package includes background information on leading with authenticity in times of transition and introduces the Authentic Leadership Paradox Wheel. It provides detailed instructions for preparing and following up after a one-day and two-day workshops and script for workshop delivery. The package also includes the two sample Participant Workbooks for use in the workshop (one- and two-day versions); a flash drive that contains an electronic copy of the Facilitator’s Guide, workshop agendas, supporting PowerPoint slides, and a set of Paradox Wheel Cards; and a Wheel Poster for capturing results.
Participant Workbook
This practical, easy-to-use Participant Workbook provides leaders with the important information and the tools needed to develop the key leadership skills that are so critical while facing unrelenting change.
Highly designed and printed in 4-color.
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Contact us Regarding Additional Programs
Would it help your organization to encourage and inspire employee performance?
Contact us today to find out more.
DBC Marketing
Phone 519-656-1066 Email sales@dbcmarketing.ca
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Complimentary Webinar
"Key Strategies to Improve Employee Engagement"
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